Rosewood Hotel Group Home Page

OVERVIEW/BASIC FUNCTION:

To assist the Director of Housekeeping in maintain an orderly and clean property. 

RESPONSIBILITIES:

·       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·       Ensure that standards are maintained at a superior level on a daily basis.

·       To be acting Assistant Housekeeping Director when the Assistant Housekeeping Director is off the property for a period of time.  The Housekeeping Manager is to follow the Director of Housekeeping and/or Assistant Housekeeping Director instructions exactly as has been procedure without exception.

·       Completes morning and evening reports and assists with assignment of room attendants and housepersons.  Also responsible for key control.

·       Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.

·       Work with laundry personnel and also train them when needed.

·       Inspect all public areas daily.

·       Report all injuries to security so a written report can be made.

·       Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.

·       Personally supervises the cleaning of SAG rooms and when completed informs Assistant Director of Housekeeping for inspections.

·       Assist in all physical inventory of linens and supplies.

·       Make schedule for the department weekly.

·       Inform night staff of SAG rooms and special requests and assignments.

·       All other duties as required.

QUALIFICATIONS:

·       Experience:  Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.

·       Education:   High school diploma.

·     General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·       Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

·       Language: Required to speak, read and write English, with fluency in other languages preferred.

·     Physical Requirements:  Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·       Licenses & Certifications:  Driving.