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Concierge

The ideal candidate will curate memorable experiences in response to guest inquiries, experiences and coordinate special arrangements or services, courteously and efficiently.  Inform guests of hotel services and features, local events in the city, venues and transportation.

Responsibilities:

• Answer questions regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
• Address any problems and unusual situations; follow through until resolved 
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Participate in quality control activities and comply with quality assurance expectations and standards as directed by the hotel (Forbes, LQA and Rosewood Brand Standards).
• Interact in courteous and professional manner with all guests, associates and community members.
• Ensures privacy and confidentiality for all hotel guests.
• All other duties as required.

• Experience: Minimum one year of experience in a similar capacity for a luxury or ultra-luxury hotel.
• Education: High school diploma or equivalent education required.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays.
• Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with upset or irate guests in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, push and pull, remain standing or sitting stationary for long period of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 
• Licenses & Certifications: Valid Driver’s License with the ability to drive manual and automatic vehicles.

*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.