Saltar al contenido

Concierge

Información general

País/Región
Estados Unidos de América
Provincia/Ciudad
Washington, DC
Ubicación
Rosewood Washington D. C.
Separador
Habitaciones: recepción
Tipo de trabajo
Permanente a tiempo completo

Descripción del trabajo

Concierge

The ideal candidate will curate memorable experiences in response to guest inquiries, experiences and coordinate special arrangements or services, courteously and efficiently.  Inform guests of hotel services and features, local events in the city, venues and transportation.

Responsibilities:

  • Answer questions regarding and/or makes arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services.
  • Address any problems and unusual situations; follow through until resolved 
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Participate in quality control activities and comply with quality assurance expectations and standards as directed by the hotel (Forbes, LQA and Rosewood Brand Standards).
  • Interact in courteous and professional manner with all guests, associates and community members.
  • Ensures privacy and confidentiality for all hotel guests.
  • All other duties as required.
QUALIFICATIONS:
  • Experience: Minimum one year of experience in a similar capacity for a luxury or ultra-luxury hotel.
  • Education: High school diploma or equivalent education required.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Schedule: Flexible availability is required for this position to include days, evenings, weekends and holidays.
  • Technical Skills: Thorough knowledge of local restaurants, museums and attractions; thorough knowledge of current events in and around the region; thorough knowledge of Concierge department procedures; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; exceptional oral communication skills to ensure ability to negotiate and persuade guests and associates to achieve results beneficial to operation of hotel; ability to converse calmly with upset or irate guests in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas, reach up and down, push and pull, remain standing or sitting stationary for long period of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 
  • Licenses & Certifications: Valid Driver’s License with the ability to drive manual and automatic vehicles.


*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.

 

Acerca de nosotros

About Rosewood Washington DC

Ideally located in the charming neighborhood of Georgetown, alongside the historic C&O Canal, Rosewood Washington, D.C. features 55 rooms including 12 suites and six townhouses. The hotel, which opened in 2013, offers ample privacy, bespoke guest services and a tangible connection to the culture and traditions of the nation’s capital.

In addition to its enviable location, Rosewood Washington, D.C. presents its guests with peerless amenities and facilities. Overlooking the picturesque canal, CUT by Wolfgang Puck and CUT Bar surprise and delight with a creative, seasonally inspired menu and masterful libations. On the rooftop, CUT Above, a wraparound bar and lounge area boasts a stunning indoor/outdoor swimming pool and sweeping views of the Potomac River, Washington Monument, Roosevelt Island and the spires of Georgetown University. Fitness and spa services, private dining and meeting venues and a calendar of intriguing, curated events and occasions round out the hotel’s remarkable offerings.

Competitive Benefits

Free Parking

Medical, Dental, Vision Benefits

Competitive Pay Rates

401k Plan and after 1 year up to 3% Match

Paid Time Off (Vacation, Holidays, Sick and more)

Complimentary Room Nights

Restaurant Discount- 50% off F&B

Complimentary Meal during your shift

Life Insurance and AD&D 

Complimentary Short-Term Disability

Long-Term Disability 

Pre-tax commuter benefits

Flexible schedules

Tuition Reimbursement up to $500 per year

A clear career pathway - career advancement opportunities

Relationship Hospitality.

It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

Here, we answer The Calling.