Rosewood Hotel Group Page d’accueil

Job summary -

Responsible for setting up and breaking down banquet rooms per guest request.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Set up meeting and banquet rooms following written instructions.

• Transport all required equipment, including but not limited to tables, chairs, vases, glassware and flatware, between kitchen or storage area and appropriate meeting and banquet room.

• Be present at meeting and banquet rooms before and during breaks of meetings or parties to provide any requested service.

• Break down meeting and banquet rooms at end of function.

• Transport all supplies, including, but not limited to tables, chairs, or glassware to appropriate storage or cleaning facility at end of function.

• Ensure all rooms are cleaned following hotel standards and procedures.

• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of shift.

• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of problem.

• Interact with supervisors, guests and co-workers in a helpful and courteous manner.

• Comply with supervisor's directions to ensure guest and staff satisfaction.

• Attend to guests' requests or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.

• Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Experience -

• One to two years banquets or other type of room set up experience in first class food service establishment.

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