Rosewood Hotel Group Page d’accueil

OVERVIEW/BASIC FUNCTION:

Responsible for assisting in the overall management of the Housekeeping Department.

RESPONSIBILITIES:

·       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·       Ensure that standards are maintained at a superior level on a daily basis.

·       Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.

·       Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

·       Prepare staff schedules and payroll.

·       Ensure guest complaints are resolved in a timely manner.

·       Maintain employee attendance, uniform and room history cards.

·       Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.

·       Responsible for lost and found.

·       Recommend hiring, developing, counseling, motivating and disciplining staff in accordance with hotel policies and procedures.

·       Maintain accurate records of linen and uniforms sent to and returned from laundry.

·       Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.

·       Interact in courteous and professional manner with all guests, staff and community members.

·       Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

·       Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

·       Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

·       Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

·       Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

·       Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

·       Maintain cleanliness and safety of work area.

·       All other duties as required.

QUALIFICATIONS:

·       Experience:  Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.

·       Education:   High school diploma; some college.

·     General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·       Technical Skills:       Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings.

·       Language:    Required to speak, read and write English, with fluency in other languages preferred.

·    Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·       Licenses & Certifications:      None required.