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Housekeeping Manager

Información sobre listas

Pays/région
États-Unis d'Amérique
Provincia/Ciudad
Hawaï
Lieu
Kona Village Resort, A Rosewood Resort
Producto/Servicio
Chambres - Heart of House
Type de poste
Permanent à temps plein

Descripción

OVERVIEW/BASIC FUNCTION:

To assist the Director of Housekeeping in maintain an orderly and clean property. 

RESPONSIBILITIES:

·       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

·       Ensure that standards are maintained at a superior level on a daily basis.

·       To be acting Assistant Housekeeping Director when the Assistant Housekeeping Director is off the property for a period of time.  The Housekeeping Manager is to follow the Director of Housekeeping and/or Assistant Housekeeping Director instructions exactly as has been procedure without exception.

·       Completes morning and evening reports and assists with assignment of room attendants and housepersons.  Also responsible for key control.

·       Trains new supervisors and assists the training of room attendants, housepersons and other housekeeping staff.

·       Work with laundry personnel and also train them when needed.

·       Inspect all public areas daily.

·       Report all injuries to security so a written report can be made.

·       Work closely with Head houseperson and make a tour with that person through their area to ensure par of supplies of linen and amenities are in linen storerooms for proper operation.

·       Personally supervises the cleaning of SAG rooms and when completed informs Assistant Director of Housekeeping for inspections.

·       Assist in all physical inventory of linens and supplies.

·       Make schedule for the department weekly.

·       Inform night staff of SAG rooms and special requests and assignments.

·       All other duties as required.

QUALIFICATIONS:

·       Experience:  Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.

·       Education:   High school diploma.

·     General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

·       Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.

·       Language: Required to speak, read and write English, with fluency in other languages preferred.

·     Physical Requirements:  Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

·       Licenses & Certifications:  Driving.



À propos de nous

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort will once again open its doors and welcome back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements. Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.