OVERVIEW/BASIC FUNCTION

Provides our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging.
Handles all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Reports all discrepancies, complaints or important information to supervisor or appropriate personnel that will aid in high-level guest satisfaction.
Dispatch and assist with all Security requests and calls to respond to alarms, Investigate Disturbances, and suspicious behavior.
Monitor employee Entrance /Loading dock & check in contractors /vendors & visitors
Generate clear concise reports relating to thefts, internal/external guest injuries, damaged property, unusual occurrences and normal patrolling results.
Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
Monitor phones and answer general inquiries and L&F to guests.
Provide basic First Aid. CPR when needed.
Maintain professional attitude when handling any crises.
Be able to work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data.

QUALIFICATIONS

Experience. Experience as a Security Officer for a luxury or ultra-luxury property and Fire Safety.

Education. High school or equivalent

General Skills

Refined verbal and written communication skills
Ability to stand for long periods of time and walk moderate distances
Must be able to work a flexible schedule, including weekends and holidays
Proficient in basic computer skills and able to perform job functions with attention to detail
Previous luxury hotel security experience preferred

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SPECIAL POSITION REQUIREMENTS

Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact amy.d.li@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.

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Security Officer (Full Time & Part Time)