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Housekeeping Supervisor

Thông tin chung

Quốc gia/Khu vực
Hoa Kỳ
Tỉnh/Thành phố
Washington, DC
Vị trí
Rosewood Washington D.C.
BỘ PHẬN
Lễ Tân - Khối văn phòng
Loại công việc
Toàn thời gian vô thời hạn

Mô tả công việc

Housekeeping Supervisor

Overview: Responsible for assisting in the overall management and operations of the Housekeeping Department. 

Responsibilities:

  • Maintain an excellent working knowledge of the facilities, amenities and services offered by the Hotel.
  • Prepare room attendant worksheets and ensure all relevant notes & traces are recorded on the documents
  • Assign special duties to Room Attendants/Lobby Attendants as instructed by the Housekeeping Management and check progress so that the tasks are completed to the Hotels standard and on time.
  • Record assigned rooms and any relevant information from the day into the housekeeping PASS ON
  • Enter/Record guest requests into Opera (Guest Profile) where suitable. Eg. Requests for specific coffee capsules, bed to be made a special way etc.
  • Recognize and welcome repeat guests, be familiar with their preferences and dislikes and brief the team accordingly
  • Investigate and take owner ship for resolving guest queries, complaints and incidences or lack of delivering service to standards – working with colleagues to maintain guest/visitor relationship. Keep the Housekeeping Department Heads constantly updated on incidences, action taken and progress.
  • Inspect all arrival and departure rooms and maintain a high level of presence on the floors so as to ensure excellent guest service is being offered by our team.
  • Be responsible for checking that Housekeeping team have satisfactorily completed the work assigned to them by signing off their work sheets before they go off duty.
  • Ensure rooms are turned over in a timely manner and to standard- be able to perform Room Attendant, Public Area Attendant duties to assist and ensure standards are met.
  • Monitor the level of service and the level of guests’ satisfaction on an ongoing basis within the Housekeeping department to ensure consistency with the established standards. 
  • Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments.
  • Consistently work closely with all departments to deliver seamless service.
  • Pass on all required information and ensure clear communication with team, management and colleagues e.g. Handouts and relevant information from meetings and briefings.
  • Comply with hotel procedures related to financial and inventory controls at all times.
  • Assist in stock count and inventory of housekeeping stock.
  • All other duties as assigned and required.
The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.

Qualifications:

Experience: Minimum two years’ experience as a Housekeeper for a luxury or ultra-luxury property. Previous Supervisor experience is preferred.

Education: High school diploma or equivalent education.

General Skills: Strong supervisory skills.  Strong verbal and written communication skills, able to work quickly and accurately at all times; Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.        

Technical Skills: Thorough knowledge of all hotel services and amenities; ability to provide clear directions. Willing to study for or hold professional qualifications in housekeeping operations.

Language: Required to speak, read and write English, and do basic mathematics.

Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, pull and push, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Licenses & Certifications: None required.

*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.

Giới thiệu về chúng tôi

About Rosewood Washington DC

Ideally located in the charming neighborhood of Georgetown, alongside the historic C&O Canal, Rosewood Washington, D.C. features 55 rooms including 12 suites and six townhouses. The hotel, which opened in 2013, offers ample privacy, bespoke guest services and a tangible connection to the culture and traditions of the nation’s capital.

In addition to its enviable location, Rosewood Washington, D.C. presents its guests with peerless amenities and facilities. Overlooking the picturesque canal, CUT by Wolfgang Puck and CUT Bar surprise and delight with a creative, seasonally inspired menu and masterful libations. On the rooftop, CUT Above, a wraparound bar and lounge area boasts a stunning indoor/outdoor swimming pool and sweeping views of the Potomac River, Washington Monument, Roosevelt Island and the spires of Georgetown University. Fitness and spa services, private dining and meeting venues and a calendar of intriguing, curated events and occasions round out the hotel’s remarkable offerings.

Competitive Benefits

Free Parking

Medical, Dental, Vision Benefits

Competitive Pay Rates

401k Plan and after 1 year up to 3% Match

Paid Time Off (Vacation, Holidays, Sick and more)

Complimentary Room Nights

Restaurant Discount- 50% off F&B

Complimentary Meal during your shift

Life Insurance and AD&D 

Complimentary Short-Term Disability

Long-Term Disability 

Pre-tax commuter benefits

Flexible schedules

Tuition Reimbursement up to $500 per year

A clear career pathway - career advancement opportunities

Relationship Hospitality.

It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do.

Here, we answer The Calling.