Rosewood Hotel Group 主页

KEY RESPONSIBILITIES

Job summary

• To efficiently direct and maintain the Housekeeping and Laundry Departments to ensure the cleanliness, comfort and appeal of all guest and employee use areas including furniture, furnishings, linens and uniforms.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Manage expenses including labor to budget and forecast.
• Strategic leadership partner
• Ensure facility is maintained at Brand Standards and industry standards for a luxury property.
• Develop training initiatives to ensure all housekeeping associates have the skills to ensure guest satisfaction, safety and security and data protection.
• Motivate, encourage, guide, train and develop all housekeeping leaders and associates.
• Ensure positive work enviornment consistent with Mansion culture.
• Ensure high morale and engagement of the housekeeping team
• Interview, hire and direct the supervisors and other employees in the departments.  Appraises these employees and recommends salary increases.  Approves vacations, leave of absence, promotions, demotions, and terminations of all housekeeping personnel.
• Formulates and recommends for approval, policies and procedures related to the housekeeping department.  Administers same, if approved.
• Ensures the highest level of cleanliness throughout the hotel with particular emphasis on guest rooms, guest corridors and the lobby areas.
• Establish and maintain standard training and operating procedures for the housekeeping department to ensure the highest level of cleanliness and uniformity.
• Prepare weekly labor schedules to ensure adequate staffing while making efficient use of labor resources.
• Closely supervise subordinates to ensure that procedures are being uniformly followed.
• Maintain high visibility on guest floors and inspect all VIP rooms.
• Periodically conduct physical inventories of all uniforms, linens and supplies.  Prepare requisitions for management approval to ensure par stock for all items.
• Understand the needs, workings and procedures of other departments.
• Inspect all public areas daily.
• Schedule heavy cleaning and carpet shampooing to maintain the highest level of cleanliness.
• Control the inventory and usage of all cleaning supplies and evaluate pricing and purveyor service at least every six months.
• Periodically review and update, if necessary, all housekeeping and laundry procedures.
• Fully understand all communication systems utilized by the department.
• Maintain "open door" communication with employees.
• Maintain good communications with all members of the management team, and the hotel staff.
• Evaluate, train, develop, coach and counsel associates.
• Prepare annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities –

Experience -

• Minimum five years’ experience in a leadership position with a housekeeping department for a luxury or ultra-luxury hotel.

General Skills -

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills -

Must have technical skills and in depth knowledge of housekeeping and laundry operations. 

• Verbal skills highly important in dealing with employees, supervisors and peers. 
• Self- Motivated
• Good Communicational and Problem Solving Skills
• Good Work Ethics
• Ability to speak Spanish would be helpful. 
• Must have sufficient writing skills to prepare procedure manuals.
• Must exercise a high degree of judgment in operating and administrative duties. 
• Good supervisory judgment is essential.
• Must be self-disciplined and have a personal desire to maintain the high standards of cleanliness required. 
• A high standard of personal hygiene and grooming is essential. 
• Ability to be mobile throughout the property.
• Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc
• Proficiency with MSOffice
• Proficiency with ADP Workforce Now and Time and Attendance, Birchstreet and Outlook a plus
• Education or Certification -
• High School Diploma.
• Completion of Housekeeping related courses helpful

Language -

• Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements -

• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to30 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others –

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Job summary -

• To efficiently direct and maintain the Housekeeping and Laundry Departments to ensure the cleanliness, comfort and appeal of all guest and employee use areas including furniture, furnishings, linens and uniforms.

Essential Duties and Responsibilities – (Key Activities)

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Interview, hire and direct the supervisors and other employees in the departments.  Appraises these employees and recommends salary increases.  Approves vacations, leave of absence, promotions, demotions, and terminations of all housekeeping personnel.

• Formulates and recommends for approval, policies and procedures related to the housekeeping department.  Administers same, if approved.

• Ensures the highest level of cleanliness throughout the hotel with particular emphasis on guest rooms, guest corridors and the lobby areas.

• Establish and maintain standard training and operating procedures for the housekeeping department to ensure the highest level of cleanliness and uniformity.

• Prepare weekly labor schedules to ensure adequate staffing while making efficient use of labor resources.

• Closely supervise subordinates to ensure that procedures are being uniformly followed.

• Maintain high visibility on guest floors and inspect all VIP rooms.

• Periodically conduct physical inventories of all uniforms, linens and supplies.  Prepare requisitions for management approval to ensure par stock for all items.

• Understand the needs, workings and procedures of other departments.

• Inspect all public areas daily.

• Schedule heavy cleaning and carpet shampooing to maintain the highest level of cleanliness.

• Control the inventory and usage of all cleaning supplies and evaluate pricing and purveyor service at least every six months.

• Periodically review and update, if necessary, all housekeeping and laundry procedures.

• Fully understand all communication systems utilized by the department.

• Maintain "open door" communication with employees.

• Maintain good communications with all members of the management team, and the hotel staff.

• Evaluate subordinates periodically.

• Prepare annual recommendations for capital improvements in areas covered by scope of responsibility for management approval.

This list of essential functions is not exhaustive and may be supplemented as necessary.

Other Standard Responsibilities –

Experience -

• Minimum five years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.

General Skills -

• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills -

Must have technical skills and in depth knowledge of housekeeping and laundry operations. 

• Verbal skills highly important in dealing with employees, supervisors and peers. 
• Self- Motivated
• Good Communicational and Problem Solving Skills
• Good Work Ethics
• Ability to speak Spanish would be helpful. 
• Must have sufficient writing skills to prepare procedure manuals.
• Must exercise a high degree of judgment in operating and administrative duties. 
• Good supervisory judgment is essential.
• Must be self-disciplined and have a personal desire to maintain the high standards of cleanliness required. 
• A high standard of personal hygiene and grooming is essential. 
• Ability to be mobile throughout the property.
• Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.

Education or Certification -

• High School Diploma.
• Completion of Housekeeping related courses helpful

Language -

• Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements -

• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to30 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

Others –

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

This Job Description in only valid when signed by authorized management.

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