Rosewood Hotel Group 主页

In Room Dining Server

Overview:

To set up and serve food and beverage orders according to set standards and procedures, ensure the timeliness and accuracy of the amenity set-up and delivery, provide guests with fully-stocked and well maintained mini-bar as, well as performing necessary side work. 

Responsibilities:

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Set up orders (table or trays) according to standards.  Deliver them to guest on time.
• Keep hotel floors clean.  Pick up all trays and tables found in the guest hallways.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Able to grasp daily menu specials, as well as the menus as a whole.  Able to suggest to guest menu items.
• Provide guests with a fully stocked and well maintained mini bar on a consistent basis throughout their stay.
• Stock the mini-bar cart with the necessary items in order to maintain the par level on a daily basis.
• Clean and defrost the mini-bars regularly and consistently.
• Maintain a fully stocked inventory of all mini-bar items.
• If par level is low, ensure the necessary items are ordered.
• Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.
• Ensure the timeliness and accuracy of the amenity set-up and delivery.
• Be very helpful towards guests, making sure all their needs and wants are met. 
• Performs other job-related duties as assigned
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The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates.

QUALIFICATIONS:

• Experience: One to two years of Experience as an in room dining server or restaurant server in a 4 or 5-star hotel.
• Education: High school diploma or equivalent education preferred
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data. 
• Schedule: Flexible availability is required for this position to include days, evenings, overnight, weekends and holidays.
• Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.
•  Language: Required to speak, read and write English, with fluency in other languages preferred.
•  Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
•  Licenses & Certifications: Minimum 21 years of age to serve alcohol. TIPS Certification preferred.

*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.