Rosewood Hotel Group 主頁

OVERVIEW/BASIC FUNCTION

• Provides our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging.
• Handles all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Reports all discrepancies, complaints or important information to supervisor or appropriate personnel that will aid in high-level guest satisfaction.
• Dispatch and assist with all Security requests and calls to respond to alarms, Investigate Disturbances, and suspicious behavior.
• Monitor employee Entrance /Loading dock & check in contractors /vendors & visitors
• Generate clear concise reports relating to thefts, internal/external guest injuries, damaged property, unusual occurrences and normal patrolling results.
• Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
• Monitor phones and answer general inquiries and L&F to guests.
• Provide basic First Aid. CPR when needed.
• Maintain professional attitude when handling any crises.
• Be able to work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data.

QUALIFICATIONS

Experience. Experience as a Security Officer for a luxury or ultra-luxury property and Fire Safety.

Education. High school or equivalent 

General Skills

• Refined verbal and written communication skills
• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays
• Proficient in basic computer skills and able to perform job functions with attention to detail
• Previous luxury hotel security experience preferred

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SPECIAL POSITION REQUIREMENTS

Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact amy.d.li@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.

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About the Company

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses five brands: ultra-luxury Rosewood Hotels & Resorts®; upper-upscale New World Hotels & Resorts; KHOS, a lifestyle concept by Rosewood; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs.

About the Hotel

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Restaurant Madera—a Michelin-starred restaurant with impeccable service. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.